Catholic Community Services of Southern Arizona
  • Tucson, AZ, USA
  • 19.50-29.25
  • Hourly
  • Full Time

Position Purpose


Supervises and directs Client through DRS in the areas of counseling, advocacy, case management, client intake, assessment, domestic violence, family support, senior citizen support, and Deaf Blind support for Deaf, Hard of Hearing and Deaf-Blind individuals and provides therapeutic counseling as needed. Develops internships and SSP training programs, consumer assessment procedures and essential group meetings for consumer population.  Ensures program compliance with established Agency policies and applicable regulatory guidelines.  Designs and schedules staff professional development training, maintains case loads in accordance with service contract guidelines and assists with program budget development. Position may from time to time be stressful and require a high demand of performance. May perform other duties as assigned. 



Essential Functions


  • Develop, and recommends to management with formulating administrative and operational policies and procedures for Client Services activities
  • Oversee the daily operations of the counseling, advocacy, case management and for Deaf, Hard of Hearing and Deaf-Blind individuals; monitors contracts, quality of services, and billing and collections processes
  • Oversee and monitor staffing patterns and consumer needs; determines departmental response to changes in consumer needs
  • Supervise Client Services staff to include Program Coordinators, Counselors, Support Service Providers, Case Workers and Case Aides
  • Oversees the Domestic Violence Program, with emergency support, referrals and prevention activities.
  • Aids the VCD office, and the NM office by providing consultation on hard to service consumers in need of support.
  • Provide supervision to interns and practicum MA level students
  • Responsible for recruiting, hiring, training, evaluating, providing constructive performance feedback and separating employees
  • Assure that client service programs meet contract standards, staffing patterns, staffing oversight and CARF standards
  • Provides therapeutic counseling
  • Ensure counseling and case management program quality and productivity standards
  • Develop, oversee and monitor training programs for interns, Service Support Providers and other project staff
  • Develop and implement, with staff assistance, consumer assessment procedures, to include both ecological assessments and personal futures planning, as well as standardized intake and assessment procedures
  • Assist with project development to foster enhancement and growth within the program
  • Report caseload size, consumer needs and staffing patterns to supervisor for review of         productivity
  • Oversee the intake and case coordination processes for all clients in the DRS system
  • Conduct case staffing with appropriate staff; schedules and monitors case review processes
  • Responsible for maintaining all cases and caseloads and contract requirements in accordance with outside agency service contracts
  • Develop, with staff assistance, group meetings in areas of Substance Abuse, Women's Group, Anger Management, Parent's Group, Budgeting classes and other groups as deemed appropriate
  • Responsible for the Request for Proposal (RFP) process
  • Responsible for the development and facilitation of a balanced programmatic budget
  • Coordinate external training opportunities for staff, e.g., substance abuse workshop
  • Responsible for aiding in the development of a statewide program and consultation to regarding consumer services in the area of behavioral health services
  • Develop programs, as needed, to meet Deaf, Deaf-Blind and Hard of Hearing consumer needs
  • Review and maintains CARF procedures and Affirmative Action goals
  • Support DRS in the development of community activities, Board priorities and staff training
  • Develop community partnerships, and oversee staff training, and presentations in the community
  • Oversee referrals, intakes and screens clients into the programs, coordinates client services throughout the system; determine staffing pattern response in relationship to consumer needs
  • Aids in the development of contracts specific to Client Services.
  • Develops and implements FCC program.
  • Works with the Courts and outside partners in the development of a victim domestic violence program.
  • Assure all staff are knowledgeable of best practices to persons with a hearing loss and represent SCS in services to persons with a hearing loss
  • Assure all programs meet contract standards including DOL and CARF
  • Conduct site visits and perform qualify and safety reviews for accreditation compliance
  • May drive agency or personal vehicle on company business



Minimum Qualifications


  • Master's in Social Work, Counseling, Psychology, Rehabilitation or related field
  • LPC, LISW, LAC or NBCC or related licensing
  • American Sign Language skills
  • 5 years of supervisory experience in program management
  • 5 years of experience working with Deaf or Hard of Hearing persons in a counseling and professional capacity
  • Obtain State of Arizona Level One Fingerprint Clearance Card and pass drug screening
  • Valid Arizona Driver License, proof of insurance and Arizona Motor Vehicle Division 39 month Motor Vehicle Report



Desired Qualifications


  • Additional years of directly related experience
  • Training, experience and skill in various treatment modalities



The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

Catholic Community Services of Southern Arizona
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