Catholic Community Services of Southern Arizona
  • Albuquerque, NM, USA
  • 19.51-21.46 DOE
  • Hourly
  • Full Time

Full healthcare package, 10 holidays, vacation, sick leave, and 403(b) Plan

Catholic Community Services

Make a difference in others' lives by playing an integral role in CCS's vocational agency in New Mexico!

Catholic Community Services of Southern Arizona strengthens families, supports communities, provides compassionate services, and strives for excellence. For more information visit our website at:

Benefits for the Service Coordinator III/Case Management

  • Up to 27 paid days off during your first year, including 10 paid holidays
  • Health, Dental, Vision, and Life Insurance
  • Long Term Disability Insurance
  • Voluntary short-term disability, hospital confinement indemnity; accident, critical illness insurance
  • 403(b)
  • Section 125 Healthcare Reimbursement Account
  • Section 125 Dependent Care Reimbursement Account
  • Ongoing training and development

The Service Coordinator III/Case Management will perform intakes for new consumers and review the consumers' histories as well as assess their strengths and challenges in order to determine consumer needs. This position will coordinate all services within the agency and with community resources. This position provides direct services to a caseload of individuals who may be deaf, hard of hearing, deafblind, or deaf/hard of hearing with significant disabilities and provides the support needed to obtain community resources, life skills, and stabilization in their lives. This position will work with staff and community referral entities to appropriately assess consumer needs as well as identify internal service needs and external resources. Maintains necessary case records and client file documentation. Position may from time to time be stressful and require a high demand of performance. This position is required to travel to meet needs of referred persons. May perform other duties as assigned.


  • Works with NM Division of Rehabilitation Services (DVR) and other referring agencies/organizations throughout New Mexico to provide direct service to individuals ("consumers") in community settings, home residences, and/or at job sites wherever contracted or authorized throughout the State
  • Conducts intake services to include reviewing referral information, completing appropriate management forms (e.g., Intake, History, Confidentiality, Authorization to Release Information, etc.), conducts a review of needs and an internal assessment to identify needed services (available from agency and/or other agencies/entities, presents information at client coordination meetings, and develops and implements/oversees consumer service plans
  • Develops and implements, with supervisory oversight, internal assessment procedures, to determine consumers' strengths, challenges, training and support needs. These will include both ecological assessments and person centered planning as well as standardized intake and assessment procedures
  • Coordinates and oversees services that consumers receive from Agency
  • Is a team member of the Vocational team; ensures consumers' services meets identified and authorized services according contracts
  • Provides advocacy for consumers in the areas of public benefits programs, education, and accessibility within various systems in the community
  • Supports consumers in need with parenting skills, budgeting and family resources to ensure stability within the family
  • Develops and coordinates workshops under the direction of immediate supervisor on specific areas to support consumers' needs that may include; financial stability, taxes, estate planning, life coaching, prevention of domestic violence and substance abuse, self-advocacy, conflict resolution, communication skills, etc.
  • Coordinates the current emergency/crisis screening process; works with consumers in crisis to determine eligibility for emergency assistance (food, housing, utilities, transportation) funding; refers consumers to appropriate community resources
  • Tracks referrals to outside agencies (DVR, SSA, DHS, NMCDHH, NMCFB, etc.) to ensure services are accessible and provided in a timely manner
  • Assists consumers in the coordination of services received jointly from vocational agency and other agencies/entities
  • Assists consumers in securing appointments and arranging necessary access supports
  • Participates an internal emergency/walk in system that supports consumers and agency and works with external resources for emergency options
  • Conducts case staffing with appropriate staff; schedules and monitors case review processes
  • Reports caseload size, consumer needs and staffing patterns to supervisor for review of productivity
  • Maintains a case load and billable hours needed to meet contractual obligations
  • Responsible for maintaining all cases and caseloads and contract requirements in accordance with outside agency service contracts
  • Maintains required case/unit records/documentation of consumer contact and services to include unit counts, file notes using (SOAP format) and other documentation required by CCS/Vocational Agency and/or contracts ensuring that records/documentation are up-to-date and complete
  • Provides job development and/or job coaching support as directed by immediate supervisor
  • Participates in training and in-services to enhance professional growth
  • Maintains healthy communication with contractors, employees, and supervisor
  • May drive agency or personal vehicle on company business


  • Bachelors in Rehabilitation, Social Work, Special Education, or related field
  • American Sign Language skills and various manual communication modes
  • Knowledge of DD and vocational rehabilitation systems
  • The proven ability to write grammatically correct and clear reports and other documents
  • Pass drug screening
  • Pass FBI Fingerprint Criminal History Summary
  • Valid New Mexico Driver License, proof of insurance, New Mexico Motor Vehicle Division Motor Vehicle Report, and reliable safe transportation


  • Master's in Counseling, Social Work, Special Education, Rehabilitation or related field
  • Fluency in American Sign Language.
  • 2 years of experience working with individuals who are deafblind and/or deaf/hard of hearing with a significant disability in a professional counseling, case management capacity, education and/or rehabilitation setting
  • Additional years of directly related experience (service coordination, vocational rehabilitation, counseling or case management for individuals who are deaf, hard of hearing, deaf/hard of hearing with significant disabilities, and/or deafblind)
  • CESP Certification
  • Member of APSE
  • ACRE Certified
  • Knowledge of CARF Standards
  • Experience in working in the Deaf Community.
  • Experience in coordinating services across multiple disciplinary fields to serve consumers.
  • Specialized training in working with individuals who are deafblind
  • Experience designing and facilitating service plans for individuals who are deafblind

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

We are an Affirmative Action Equal Opportunity Employer for all individuals. All qualified applicants are encouraged to apply.

Catholic Community Services of Southern Arizona
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